Privacy Policy
Introduction
This Privacy Policy describes how TRANQUIL DECOR PVT LTD and its affiliates (collectively referred to as “Tranquil Decor Pvt Ltd”, “we”, “our”, or “us”) collect, use, share, protect, or otherwise process your information and personal data through our website https://tranquildc.com/ (hereinafter referred to as the “Platform”).
You may browse certain sections of the Platform without registering with us. We do not offer any products or services outside India, and your personal data will primarily be stored and processed in India.
By visiting the Platform, providing your information, or availing any product or service offered on the Platform, you expressly agree to be bound by this Privacy Policy, the Terms of Use, and applicable service or product terms, and to be governed by the laws of India, including laws relating to data protection and privacy. If you do not agree with this Privacy Policy, please do not use or access the Platform.
Information Collection
We collect personal data when you use our Platform, avail our services, or otherwise interact with us during the course of our relationship. The information we may collect includes, but is not limited to:
- Name, date of birth, address
- Telephone or mobile number
- Email address
- Proof of identity or address
- Transaction-related information
With your consent, we may also collect sensitive personal data such as bank account details, credit or debit card information, other payment instrument details, or biometric information where required for specific features, in accordance with applicable laws.
You always have the option not to provide certain information by choosing not to use a particular service or feature on the Platform.
We may track your behaviour, preferences, and other information you choose to provide. This data is compiled and analysed on an aggregated basis. We may also collect information related to transactions conducted on our Platform or through third-party business partners.
If personal data is collected directly by a third-party business partner, their privacy policy shall apply. We are not responsible for third-party privacy practices and recommend reviewing their policies before sharing information.
If you receive any communication claiming to be from Tranquil Decor Pvt Ltd requesting sensitive information such as card details, PINs, or passwords, please do not share such information and report it immediately to appropriate authorities.
Use of Information
We use your personal data to:
- Provide requested services
- Assist business partners in service fulfilment
- Enhance customer experience
- Resolve disputes and troubleshoot issues
- Inform you about offers, services, and updates
- Customise your experience on the Platform
- Detect and prevent fraud or unlawful activity
- Enforce our Terms and policies
- Conduct research, analysis, and surveys
Your access to certain services may be affected if you do not provide required permissions.
Information Sharing
We may share your personal data with:
- Our group entities, affiliates, and corporate partners
- Sellers, service providers, and logistics partners
- Payment service providers and reward program partners
- Government authorities or law enforcement agencies when required by law
Such disclosures may be necessary to provide services, comply with legal obligations, enforce agreements, facilitate marketing activities, or prevent illegal activities.
Security Precautions
We adopt reasonable security practices to protect your personal data from unauthorised access, misuse, or loss. Once your information is in our possession, we follow security guidelines and use secure servers.
However, data transmission over the internet is not completely secure. By using the Platform, you acknowledge and accept the inherent risks associated with online data transmission. You are responsible for safeguarding your login credentials.
Data Retention and Deletion
You may request deletion of your account through your profile settings or by contacting us. Deleting your account will result in loss of access to all associated data.
We may refuse or delay deletion in cases of pending grievances, claims, or service obligations. We retain personal data only as long as necessary or as required by law. Certain data may be retained in anonymised form for research or analytical purposes.
Your Rights
You may access, update, or correct your personal data through the functionalities available on the Platform.
Consent
By using the Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your data in accordance with this Privacy Policy.
If you share personal data of others, you confirm that you have the authority to do so.
You consent to being contacted by us or our partners via phone calls, SMS, emails, or messaging apps for purposes specified in this Privacy Policy. You may withdraw your consent by contacting the Grievance Officer. Withdrawal of consent will not apply retrospectively and may affect access to certain services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Please review this page regularly. Significant changes may be communicated as required by applicable laws.
Grievance Officer
Name of the Officer: To be updated
Designation: To be updated
Company Name and Address: To be updated
Contact Us
Phone: To be updated
Working Hours: Monday to Friday, 9:00 AM to 6:00 PMke next.